Real People, Real Reviews

Prime customers have always been the best when it comes to communicating what makes Prime the best. Read what a few have said about their experiences at Prime. We think our customers are awesome!


Ron Pike, the salesperson I deal with, is very knowledgeable about the cars he is selling. He is great at finding a car to match you as a person. Chris Finley, the finance agent, is always willing to go the extra mile to help you get a great lender and get the best package for you. John Kennedy, the manager, goes the extra mile to make your purchase the best and make sure you drive home happy. :-) I keep coming back – this dealership has sold my family 6 cars!

Noelle on Google


It was great, a man named Phil Boisjoly helped us with the paperwork and it was fast and easy! Prime Hyundai is a great dealership, the workers there are amazing, very helpful and nice people. I would definitely recommend Phil and Prime Hyundai to anyone looking for a great deal on a vehicle. Phil was great and answered all my questions.

Ignacio on Google


I was looking for a used vehicle with great gas mileage and an affordable price. After finding my car online I visited the dealership and was met by Nick who was a pleasure to deal with. He listened to my needs and was very professional yet easy to deal with. Very knowledgeable and very honest. I actually had told him of another more expensive car I showed interest in and he was forthright with his reasoning why I should stick with my first choice. There was no pressure from him to make the sale and the entire experience was great. His follow up on the sale was timely and sincere. Big thanks to Nick for putting me in this vehicle. I would send friends to Prime and in particular, refer them to deal with Nick Cole. Thanks….

Mike on DealerRater


I have a very long commute to work ( 1 ½ hours one way) so I knew my next car HAD to have good gas mileage and driving so much I was able to see a lot of different vehicles’ and one day there it was… A Hyundai Veloster- oh yah THAT was going to be my next car! (the white one) Did some research on the web and choose Prime in Saco, had a few emails back and forth with a rep named: Steve Catalano. He was not over barring not too pushy and then one day my boyfriend and I took a drive and on the fly we popped in at the dealership and asked for Steve and of course it was his day off.. so we spoke with another rep- everyone at Prime was super helpful. In the showroom was a red Veloster, humm that was nice too but I was in no great rush and I told the rep I would call Steve and make an appointment (someone must have texted him to let him know I was there) cuz within 15 minutes- there he was. Who does that? Comes in on his day off? I was even more impressed. I took test drive (the white one of course) LOVED LOVED IT! Went back and chatted about finance. Steve is like “what is wrong don’t you want to buy the Veloster, did you change your mind”? I told Steve “I think I really love the red one”.. he laughed, I’ll leave you alone to talk it over with your boyfriend. No pressure.. he was very patient with me. To make a long story short- I got the red one. I soo love it. Steve and him team at Prime were in my book is Top Notch! Best customer service ever! Steve pulled me aside and said “nice choice on the color the red is so you”.

Cheenie on DealerRater


I initiated my adventure online with Prime Hyundai. Someone named Stacey was very quick with her follow-up by phone to set an appointment and upon my arrival at the dealer she directed me to Sondra Allen. Sondra was very thorough in asking me what I was looking for and steered me to my purchase of a new 2013 Sonata! Despite me being her last appointment of the day and my transaction going into the evening, she was extremely pleasant and a joy to work with. Steve in finance was very good. I was disappointed that the Business Manager did not give me more for my ’09 Sonata trade since I purchased it from them and had it in their service department every 5,000 miles for an OC/TR and multi-point inspection. In other words, it was very well taken care of but he only gave me something between Fair and Good according to KBB. That almost broke the deal as I travel for a living and have never thought twice about shopping and buying in Waterville, Wiscassett, Auburn and Westbrook aside from Saco, but Sondra worked hard for me and I couldn’t walk away from her. She’s a 10+! By the way, the Service Department is excellent.

Jerry on DealerRater


I was beyond thrilled with my experience at Prime Hyundai. My vehicle at recently became immobile and I was in need of a vehicle but was unsure of going through a dealer, having heard horror stories of being pushed into sales. This is not that kind of place. Sondra Allen was not only able to find a fantastic car for me, but was able to do it well within my budget. She was kind and understanding and really did listen to any concerns, as well as asking my millions of questions. I went to Prime at 2 in the afternoon and by 5 I was happily driving home in a great car. Even if you’re not sure what kind of car you are looking for, I urge you to stop by Prime Hyundai and talk to Sondra, or any of the exceptional staff there.

Kate on Google


Had the pleasure of working with Justin Griffin on February 15th. He was excellent. Met us outside with a relaxed, professional decorum. He was interested in what our needs were are was also a good listener. We were looking for a car in a particular price range and payment and Justin was able to show us several options until we landed on a Kia Soul. Justin was extremely knowledgeable about various aspects of the sale. He understood rates/terms, the best features about the particular vehicle we were test-driving, and he also had a good sense of humor and awareness of when to BE funny (Important!) So Long story very short, the experience at Prime Hyundai in Saco was fun and enjoyable. We got what we wanted, and had a blast. Justin had a lot to do with that, and we’re glad we had him as a salesman. We have nothing but praise and high marks to give. Thank you!

Dustin on Google


I bought a 2010 Ford Taurus from Sondra A. -she was patient and professional. I test drove multiple vehicles before making the decision to stay with Ford. She knew the ins and outs of each and every vehicle I drove! She also sold me my 1st Ford – I will be back!!

Sondra on Edmunds